For mobile users in Nepal, being able to view call details, records and usage history is important to track expenses and also retrieve any missed call information. The two main mobile operators – NTC and Ncell – have made provisions to view such details through their mobile apps.
In this article, we provide a step-by-step procedure for NTC and Ncell customers to view call history, SMS records, and data usage.
Importance of Checking Call Details
Here are some key reasons mobile subscribers check their usage details periodically:
- Monitor call and data expenses to avoid bill shocks
- Identify unknown numbers for missed calls or call-back purposes
- Detect potential spam calls or texts
- Understand usage patterns and make informed recharge choices
- View service usage breakdowns across voice, SMS, and internet
- Confirm the accuracy of billed amounts
Viewing Call Details on Ncell
Prerequisites
- Have an active Ncell SIM
- Download the latest version of the Ncell Life app
Step 1) Open the Ncell Life app on your phone
Step 2) Click on the ‘Call History’ option visible on the home screen or in the Menu
Step 3) Select the date range for the required call details
Step 4) Click on ‘View’. You will receive an OTP on your mobile number
Step 5) Input the OTP in-app to view call details
Information Available in Call Details
The call history on the Ncell app provides the following:
- Date and time of calls made and received
- Respective mobile numbers
- Call duration and charges
- SMS sent & received along with charges
- Mobile internet usage and charges
The call log options also allow exporting details to email and sharing via other apps.
Viewing Details on NTC Mobile App
Prerequisites
- Have an active NTC SIM
- Download MyNTC app
Step 1) Login to MyNTC app using your number
Step 2) Visit ‘Usage History’ section
Step 3) Select required days of history (up to 5 days)
Step 4) Input OTP received on mobile for verification
Step 5) Call, SMS and internet usage details can be viewed in different tabs
Information Presented in Usage History
The NTC app usage section provides the call and service details below:
- Date, time and duration of calls
- Number of incoming/outgoing calls
- Call types – local, national long distance (NLD), international long distance (ISD)
- SMS count incoming and outgoing
- Data usage amount in MBs/GBs
- Itemized charges for calls, SMS and internet
Additional Details
- The Ncell app provides domestic and international call details clubbed together
- The MyNTC app gives a breakup for local, NLD and ISD calls made
- SMS details are available for the last 30 days on the Ncell app while MyNTC has a limit of 5 days
- Offline call details can be accessed without internet on the Ncell app
Deleting Call History
If users wish to delete their call data, below options are available:
Ncell App
- Call logs can be deleted one by one by swiping left on a specific entry
- The ‘Delete All’ button clears the entire call history data
MyNTC App
Currently, there is no option to delete usage details from the app
Customer Care
For any issues related to viewing call history, users can contact NTC and Ncell customer support:
NTC Customer Care
Phone: 1414 (Toll Free)
Email: [email protected]
Ncell Customer Care
Phone: 9809600000
Email: [email protected]
Conclusion
We hope this article helps NTC and Ncell subscribers understand the step-by-step process of checking individual call records, SMS, and internet usage details through their respective mobile apps, easily avoiding calls to customer care. Please do share your feedback!
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