Nepal Telecom (NTC) is a state-owned telecommunications service provider in Nepal. It has millions of mobile customers across the country. For NTC mobile users, being able to view call details, records, and usage history is important for several reasons. NTC has provided an easy way to check complete call details through their self-care mobile app – “Nepal Telecom”.
In this article, we provide a step-by-step procedure for NTC prepaid and postpaid subscribers to view call logs, SMS records, and data usage history through the “Nepal Telecom” app.
Importance of Checking Call Details on NTC
Here are some key reasons why checking call details periodically is useful:
- Monitor call and data usage to avoid bill shocks
- Track expenses and make informed charging decisions
- Identify unknown numbers in call logs
- Understand call patterns and types – local, national, and international).
- Detect potential spam calls to block
- Verify the accuracy of billed amounts
- Retrieve lost numbers dialled or received
Prerequisite
To view call details on the “Nepal Telecom” app, the user needs:
- Active NTC prepaid or postpaid mobile connection
- ‘“Nepal Telecom”’ app installed from the Google Play Store
How to Download NTC Applications
- Open the Google Play Store on your Android phone.
- Tap on the search bar at the top.
- Search for the “Nepal Telecom” app.
- Tap on the Nepal Telecom app results.
- Tap on ‘Install‘.
- Once installed, tap ‘Open’.
- The app may prompt you to accept certain permissions and terms of service.
- Tap ‘Accept’ to all prompts.
- The MyNTC app is now installed and ready to use.
- Log in using your NTC mobile number to access call details, recharge and other services.
Step-by-Step Process
Follow the steps below to check the complete call details:
Step 1) Log in to the Nepal Telecom App app using your registered mobile number
Step 2) Go to ‘My Services’ > ‘Usage History’
Step 3) Select the required period of up to the last 7 days
Step 4) Click ‘Submit’. You will receive an OTP.
Step 5) Input the OTP and click on “Verify.”.
Step 6) Call details will appear under the ‘Voice’ tab by date.
Content of Call Detail Records
The call details under the Voice tab contain:
- Date & time of call
- Dialed number
- Call type – local, national, or international
- Call duration
- Call charges
You can toggle between days to view the data. There are separate tabs for SMS and data usage details.
Additional Features
Some useful options in the “Nepal Telecom” call details section are:
- Save unknown numbers in the phonebook
- Add notes for important numbers
- Share details via SMS, email etc
- Filter data by type (missed, dialled, etc.).
The app provides call details without needing the internet. The details can be exported as an Excel file as well.
For any issues related to call details, NTC customers can contact the 24×7 toll-free helpline (1414) or email support at [email protected]. NTC also has a dedicated app support number, 1617.
We hope this article helped you understand how to easily check the entire call details recorded through the “Nepal Telecom” app. Please share your feedback!
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